Towards a social poetics in writing about public service delivery worlds: what can we learn from practitioners developing information systems in social care? J. Cowan The article introduces social poetics as practice and as writing. It then presents an attempt to express in writing a social poetics of three 'moments' of change. The article then returns to consider social poetics as practice and as writing. social realities, practitioners, public services, working contexts, social poetic writing, health and social care cowan_2006.pdf